Refund Policy of The ARC Experience

At The ARC Experience, we prioritize your satisfaction and aim to provide exceptional local tourist experiences across India. We understand that travel plans can change, and we strive to offer flexibility regarding cancellations. Below is our refund policy, which outlines the terms and conditions for cancellations and refunds based on the timing of your cancellation.

1. Cancellation and Refund Terms

Our refund policy is structured according to the timing of your cancellation and the applicable currency conversion charges for different countries. Please review the conditions carefully:

• Cancellation More Than 15 Days Before the Booking:

  • Refund: 75% of the total amount paid will be refunded.

  • Non-Refundable Charges: Conversion fees (if applicable) and the security deposit are non-refundable.

• Cancellation Between 7 and 15 Days Before the Booking:

  • Refund: 50% of the total amount paid will be refunded.

  • Non-Refundable Charges: Conversion fees (if applicable) and the security deposit are non-refundable.

• Cancellation Within 7 Days of the Booking:

  • Refund: No refund will be issued.

  • Non-Refundable Charges: All amounts paid will be retained.

• Immediate Cancellation (On the Same Day of Booking):

  • Refund: The full amount, minus the non-refundable conversion charges, will be refunded.

  • Non-Refundable Charges: The conversion fees (if applicable) for different currencies and the security deposit will not be refunded.

2. Currency Conversion Charges

Please note that refunds will be processed based on the conversion rates applicable at the time of the original transaction. Currency conversion charges will be non-refundable. Depending on your country of origin, the exchange rate may fluctuate, and this may impact the refund amount in your local currency.

3. Refund Processing Time

Refunds will be processed within 30 days of the cancellation request being approved. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

4. How to Cancel

To request a cancellation, please contact us via email or phone with the following details:

• Your booking reference number

• The name under which the booking was made

• The reason for cancellation (optional)

Once we receive your cancellation request, we will confirm the cancellation and notify you of the refund amount you are eligible to receive, based on the timing of your cancellation.

5. Special Considerations

• Force Majeure: In cases of natural disasters, political unrest, or other unforeseen events beyond our control, we may make exceptions to this policy and offer alternative solutions or refunds at our discretion.

• Non-Refundable Items: Any third-party bookings or non-refundable charges (e.g., pre-paid accommodations, special event tickets) are not eligible for refund.

6. Contact Us

If you have any questions or need assistance with your cancellation request, please contact us at:

• Email: [email@example.com]

• Phone: [Phone Number]

• Address: [Company Address]

We appreciate your understanding and look forward to providing you with a memorable local experience.

This refund policy ensures that cancellations are handled fairly and transparently while accounting for factors like timing and currency conversion. At The ARC Experience, we remain dedicated to offering you the best in local travel experience across India.